RSP Supply Return Policy
General Policy
These are RSP Supply's Standard Return Policies applicable only to products purchased by you directly from the RSPSupply.com website.

  • All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting RSP Supply Customer Service by calling us at 888-532-2706
  • Any return for a refund must be done within 30 days of purchase. Some returns may be subject to a  restocking fee depending on the manufacturer. Below is a list of Manufacturers and their restocking fees.
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from RSPSupply.com
    • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. (All packaging must be the original packaging in new condition without markings or damage)
    • Any product that exhibits physical damage

 

Out-of-Stock (Back-Order) Items
If RSP Supply no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) RSP Supply can send you a comparable replacement item, or 2) RSP Supply can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued except in cases of manufacturer restocking fee.


Standard Return Policy

  •  Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Some Manufacturers

This is our Standard Return Policy. Items covered by this policy (Non-electrical or Stock items) must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days

Items covered by this policy (Electrical or Non-Stock items) must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. All electrical items returned will be tested by the manufacturer to ensure they have not been damaged.

Special Order or Custom Made Products
This is our Final Sales Return Policy. This policy controls over any special order or custom made products. Please contact the manufacturer for any concerns.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

  • No Refunds
  • No Exchanges
  • No Replacements
  • No Returns


Specific Return Policies by Product/Manufacturer
Absolute Process Instruments (API) Products
25% restocking fee on some Absolute Process Instruments products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Allied Moulded Products
25% restocking fee on some Allied Moulded products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Alps Products
25% restocking fee on Alps products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Ameresco Solar Products
25% restocking fee on Ameresco Solar products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

APG Products
25% restocking fee on APG products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA

BB Battery Products
25% restocking fee on BB Battery products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Bluewave Products
25% restocking fee on Bluewave products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

BP Solar Products
25% restocking fee on BP Solar products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

BSP Solar Products
25% restocking fee on BSP Solar products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

CSB Battery Products
25% restocking fee on CSB Battery products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Cyberpower Products
30% restocking fee on Cyberpower products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Danfoss Products
25% restocking fee on some Danfoss products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Danfoss Drives

  • Box unopened* & ordering another drive of equal or greater value in its place - 25% restocking fee
  • Box unopened* & not ordering another drive in its place - 35% restocking fee
  • Box opened but drive not installed** & ordering another drive of equal or greater value in its place - 35% restocking fee
  • Box opened but drive not installed**& not ordering another drive in its place - 45% restocking fee
  • Box opened and drive installed - non-returnable

*Unopened = No visual damage to Danfoss packaging material
**Opened and not installed = Repackaged in original Danfoss packaging material with all loose items originally provided, including operators manual and hardware kit


Dwyer Products
25% restocking fee on some Dwyer products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Freewave Products
30% restocking fee on some Freewave products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

GE MDS Products
35% restocking fee on some MDS products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Hirschmann Products
25% restocking fee on some Hirschmann products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Hoffman Products
25% restocking fee on some Hoffman products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Maxrad Products
25% restocking fee on Maxrad products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Meanwell Products
25% restocking fee on Meanwell products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Morningstar Products
25% restocking fee on Morningstar products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Moxa Products
25% restocking fee on Moxa products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

MTE Products
25% restocking fee on MTE products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

MuLogic Products
25% restocking fee on Mulogic products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

PCTel Products
25% restocking fee on PCtel products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Phoenix Contact Products
25% restocking fee on most Phoenix Contact products. Some Phoenix Contact products may not be returned as designated by the manufacturer. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply and not the mere issuance of an RMA.

PowerSonic Products
25% restocking fee on PowerSonic products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

PolyPhaser Products
25% restocking fee on some Polyphaser products. All approved products must be returned to RSP Supplywithin 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Power Sonic Products
25% restocking fee on Power Sonic products. All approved products must be returned to RSP Supplywithin 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

PowerStream Products
25% restocking fee on Powerstream products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Rittal Products
25% restocking fee on Rittal products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Rohn Products
25% restocking fee on Rohn products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Saginaw Products
25% restocking fee on Saginaw products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Samlex Products
25% restocking fee on Samlex products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Schneider Products
25% restocking fee on Schneider products. All approved products must be returned to RSP Supplywithin 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Sharp Products
25% restocking fee on Sharp products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Sola Products
25% restocking fee on Sola products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Solar World Products
25% restocking fee on Solar World products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Suntech Products
25% restocking fee on Suntech products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Tatung Products
25% restocking fee on some Tatung products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Transtector Products
25% restocking fee on some Transtector products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

WaveLink Products
25% restocking fee on some WaveLink products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Vynkier Products
25% restocking fee on some Vynkier products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.

Yaskawa Products
25% restocking fee on some Yaskawa products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA.


Manufacturer's Warranties

  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable

RSP Supply does not offer any express warranties. However, many of the products available through RSPSupply.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Please note that products in this category are non-refundable unless otherwise indicated.

Loading...